AI-Powered Voice Analytics solutions for evaluating Agent
AI-powered call analysis and monitoring solutions deliver valuable information to businesses and improve agent skills.
Virtual QC - Voice AI Analytics for Agent Evaluation
Voice AI Call Analytics Solution for Call Center agents evaluation and customer insights based on machine learning technology such as Speech to text (STT), Natural Language Processing (NLP) & Sentiment Analytic (SA)
Reals - Real-time Call Monitoring platform
Detect potential risks in each call with customers & turn them into opportunities in a fraction of a second
Trusted by industry-leading enterprises
- The Call Center Manager of FE
Powered by State-of-Art Core AI Technology
Voice Analytics
Convert audio calls to text, diarizing speakers into customer and agent channels, while eliminating irrelevant background noise.
Sentiment Analysis
Detecting negative sentiment through analyzing call scripts or voice, then alerts the agents to take notice and provides a suitable solution.
Natural Language Processing
Identify exactly the intent of the customer with an accuracy up to 95%. Extracting all the important information in conversation without asking or collecting by hands.
